A study on process evaluation and selection model for business process management

Currently, BPM is considered as the suitable framework for today’s process-centric trends and BPM may result in considerable rewards for companies adopting it. For successful BPM initiative, the selection of suitable processes for BPM is very important. However, it is difficult to evaluate systematically and reasonably business processes for enterprises that plan to introduce BPM. This paper describes a web-based business process evaluation model based on BSC and fuzzy AHP for BPM. A web-based business process evaluation system was implemented and it provides impartial and reasonable results to enterprises or concerned persons that have insufficient experience and knowledge about BPM. Thus, this paper demonstrates the applicability of fuzzy AHP and BSC concepts in business process evaluation and selection for BPM, and provides a systemic guidance in the decision-making process. 2010 Elsevier Ltd. All rights reserved.